We are looking to recruit a reception team with exceptional customer service skills who will be responsible for the smooth running of the Club’s reception. This is a unique opportunity to join a department from the very beginning and work in a first class environment, and hence we are looking for the very best candidates.

Towers Health and Racquets Club is a brand new facility currently being built in Bedford, and due to open in March 2017. The Club will be a high-end facility and we plan to make it the leading health club and racquets facility in Bedfordshire.

Location: Bedford, United Kingdom

Contracted terms: Part-time and Full-time positions available

Salary: FTE of 15 – 17K depending on skills / experience.

Benefits: Extensive additional benefits


The Role

Reporting to the Reception Team Leader the role will have a number of key elements, which are:

  • Act as the first point of contact for our members. A key role that requires exceptional people skills and knowledge of club operations.
  • Be confident in dealing with membership sales enquiries.
  • Be able to carry out all reception duties efficiently. These include but are not exclusive to:
    • Opening and Closing the club.
    • Taking bookings and payments.
    • Daily banking and cashing up.
    • Sales enquiry calls and tours.
    • Knowledge of all areas of the club and procedures and policies.
    • Confident handling phone calls.
  • Shift work.
  • Potentially act as Duty Manager if required.
  • Maintain high levels of customer care at all times with all user groups.
  • Contribute to the overall member experience and help to promote the Club’s ethos.


The Candidate

Candidates must be able to demonstrate the following:

  • Ability to multi task under pressure.
  • A drive for results and either experience in a sales environment or a desire to develop these skills.
  • Good team working skills.
  • IT literacy.
  • A professional and healthy image.
  • Energy and resilience.
  • A customer-focused, approachable and outgoing personality.
  • Maths and English GCSE or equivalent Grade B.
  • Excellent organisational skills.
  • A passion for health and fitness.
  • Be living locally or have the desire to settle locally.


Please apply in confidence by submitting your CV with a covering letter to the General Manager at [email protected].

Closing Date: 25th January 2017