We are looking to recruit an exceptional individual with good leadership credentials who will be responsible for the smooth running of the club’s reception. This is a unique opportunity to help set up a department from scratch and work in a first class environment, and hence we are looking for the very best candidates.

Towers Health and Racquets Club is a brand new facility currently being built in Bedford, and due to open in March 2017. The club will be a high-end facility and we plan to make it the leading health club and racquets facility in Bedfordshire.

Location: Bedford, United Kingdom

Contracted terms: 40 hours

Salary: £18 – 20K, plus profit share bonus.

Additional Benefits:

  • Flexible working hours
  • Club Towers’ commitment to training & development
  • Complimentary club membership
  • Discounted club membership rates for immediate family
  • 30-33 vacation days (including bank holidays)
  • 3% matched pension contribution


The Role

Reporting to the Sales and Retention Manager the role will have a number of key elements, which are:

  • Act as the first point of contact for our members. A key role that requires exceptional people skills and knowledge of club operations.
  • Act as one of the key sales staff in the club.
  • Be able to carry out all reception duties efficiently. These include but are not exclusive to:
  • Opening and Closing the club.
  • Taking bookings and payments.
  • Daily banking and cashing up.
  • Sales enquiry calls and tours.
  • A knowledge of all areas of the club and procedures and policies.
  • Confident handling phone calls.
  • Shift work.
  • Act as line manager to the reception team.
  • Act as Duty Manager as required.
  • Assist in recruiting reception staff as required.
  • Maintain high levels of customer care at all times with all user groups.
  • Contribute to the overall member experience and help to promote the Club’s ethos.


The Candidate

Candidates must have a proven track record of running successful reception operations and be able to demonstrate the following:

  • A people person, with a desire to deliver great service.
  • Ability to multi-task under pressure.
  • Demonstrate a drive for results and either have experience in a sales environment or a desire to work in this area.
  • Good team working skills and the ability to lead and motivate a team.
  • IT literate.
  • Present a professional and healthy image.
  • Energy and resilience.
  • A customer-focused, approachable and outgoing personality.
  • Maths and English GCSE or equivalent Grade B.
  • Excellent organisational skills.
  • A passion for health and fitness.
  • Be living locally or have the desire to settle locally.


Please apply in confidence by submitting your CV with a covering letter to the General Manager at [email protected].


Closing Date: 7th December 2016